President & Chief Operations Officer, The Ritz-Carlton Hotel Company, L.L.C.
Herve Humler is president & chief operations officer of The Ritz-Carlton Hotel Company, L.L.C. Mr. Humler is responsible for leading the brand’s operations, global growth strategy and championing its distinctive service culture.
Herve’s portfolio of responsibilities includes presiding over 86 Ritz-Carlton properties located across the globe. He is also President of Bulgari Hotels and Resorts. Prior to his current appointment, he served as Global Chief Operations Officer for The Ritz-Carlton and head of the brand’s international region, where he presided over the operations of hotels and resorts in South America, Asia, Africa, The Middle East, and Europe.
In his role at the operational helm of the iconic luxury hotel company, Herve Humler is guiding The Ritz-Carlton through a period of unprecedented growth and evolution. The Ritz-Carlton is branching out on all fronts with significant expansion across Asia, changing aesthetics of hotel design and dynamic initiatives in the realms of service delivery and quality assurance to name a few. Entrusted with continuing to grow the elevated status of one of the most recognizable names in luxury today, Herve is based at the company headquarters in Chevy Chase, Maryland – when he is not traveling to one of the growing number of geographical locations the brand currently operates in or is looking to penetrate.
One of the original founders of The Ritz-Carlton Hotel Company when it was created in 1983, Humler held senior management positions at hotels in San Francisco, Buckhead (Atlanta) , Mauna Lani, Hawaii; and Laguna Niguel in southern California. Before joining The Ritz-Carlton Hotel Company, he was with Hyatt Hotels, Intercontinental Hotels and The Princess Hotel in Bermuda.
A resident of Washington, D.C., Herve lives with his wife and two children, is a native of France and holds a degree in hotel management from The Hotel School in Nice, France.
The Ritz-Carlton Hotel Company, L.L.C.