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Hervé Humler is President & Chief Operations Officer of The Ritz- Carlton Hotel Company, a company he helped found in 1983. He is responsible for leading the brand’s operations and global growth strategy and championing its distinctive service culture. His portfolio of responsibilities includes serving as the President & Chief Operations Officer of The Ritz-Carlton, with 81 properties located throughout the world, and serving as Managing Director of Bulgari Hotels and Resorts. Previously, Humler served as Global Chief Operations Officer for The Ritz-Carlton and head of the brand’s international region, where he presided over the operations of hotels and resorts in South America, Asia, Africa, The Middle East, and Europe.
In his role at the operational helm of the iconic luxury hotel company, Humler is guiding the hotel company through a period of unprecedented growth and evolution. The Ritz-Carlton is branching out on all fronts with significant expansion across Asia, changing aesthetics of hotel design and dynamic initiatives in the realms of service delivery and quality assurance to name a few. Entrusted with continuing to grow the elevated status of one of the most recognizable names in luxury today, Humler is based at the company headquarters in Chevy Chase, Maryland – when he is not traveling to one of the growing number of geographical locations the brand currently operates in or is looking to enter.
As one of the original founders of The Ritz-Carlton Hotel Company, Humler and his fellow colleagues created the Credo and Motto for which The Ritz-Carlton Hotel Company has been known for 30 years. It is a daily reminder and guiding principle for how the hotels he oversees should be operated and the way the 35,000 Ladies and Gentlemen of the company should be treated. Despite his travels and the many changes in the luxury hotel industry over the years, Humler still utilizes The Ritz-Carlton Credo as his roadmap to success. He is quite proud that the service philosophy, which has won The Ritz-Carlton numerous awards over decades, has never changed the culture of the company. The motto advises it’s Ladies and Gentlemen every morning in a lineup session to treat their guests as they would like to be treated.
A resident of Washington, D.C., where he lives with his wife and two children, Humler is a native of France and holds a degree in hotel management from The Hotel School in Nice, France.
For additional information about this press kit contact:
Vice President, Public Relations
The Ritz-Carlton Hotel Company, L.L.C.
4445 Willard Avenue, Suite 800
Chevy Chase, MD 20815
Phone: (301) 547-4784
Fax: (301) 547-4721