Jill Guindon is Senior Director of Global Business Development for The Ritz-Carlton Leadership Center.  She is responsible for the Leadership Center’s Business Development, Financial Requirements and Public Relations. She works with over 100 certified speakers internally, and has worked with Fortune 500 companies to make significant improvements in processes directly contributing to customer satisfaction, culture and thus profitability.

Prior to joining the Leadership Center, Ms. Guindon opened The Ritz-Carlton Washington D.C. and The Ritz-Carlton Georgetown, where she held the roles of Area Director of Entertainment Travel and Area Director of Business Travel.  She worked with VIP Celebrities, Dignitaries, and CEO’s.  She had constant contact with the press and media, as well as the international press.  She oversaw four major world movie premiers and numerous, high end events.  She was on the pre-opening team for both the D.C. and Georgetown hotels.  

Before joining The Ritz-Carlton Hotel Company in 2000, she was The National Sales Manager for Meristar Hotels and Resorts.  She oversaw the Business Travel Needs of 11 of their hotels in The Washington Metropolitan area.  She worked in the catering, group sales, diplomatic sales and transient sales, throughout her years with Meristar.

Ms. Guindon attended Johnson and Wales University, where she graduated with a Bachelors of Science Degree in Hospitality Sales and Meeting Management.  Ms. Guindon received her Master of Business Administration from Marymount University.   She is presently pursuing her Doctorate Degree at The University of Pennsylvania, The Wharton School of Business.

Ms. Guindon has over 17 years of experience in Business, and has a passion for teaching and sharing her knowledge with others.