Implementing a Customer Centric Culture

Co-developed by The Ritz-Carlton Leadership Center and the Corporate Learning Services division of NYU's School of Continuing and Professional Studies, this course is a certificate program designed for senior executives. This ongoing Executive Education Series will be held at The Ritz-Carlton, Pentagon City in Arlington, Virginia.

As a champion of quality and performance excellence, and only two-time winner of The Malcolm Baldrige National Quality Award, The Ritz-Carlton's Leadership Center has trained thousands of executives from a range of industries. Similarly, New York University enjoys worldwide renown, and its School of Continuing and Professional Studies is a global leader in adult professional education, setting the standard for targeted, timely, and relevant learning experiences. This five-day, intensive learning solution draws from the myriad strengths and global leadership of both institutions. Topics include:

DAY ONE: Legendary Service at The Ritz-Carlton
Lessons on how corporate philosophy and values drive customer satisfaction and loyalty.

DAY TWO: Legendary Service & Enhancing Business Excellence
An integrated approach to leveraging The Malcolm Baldrige National Quality Award's criteria, in order to integrate quality processes and boost performance.

DAY THREE: Talent Management & Leading For Engagement
Translating business needs into talent actions and rethinking talent management as an end-to-end business process, to drive growth and bottom line results.

DAY FOUR: Leading For Engagement
Managing Change-Readiness, Accountability and Execution. Proven strategies to identify, manage, and lead change initiatives for quality in your organization.

DAY FIVE: Leading For Engagement & Learning in Action
A day for planning action steps for implementation back home.

For more information, please call (301) 547-4806 or email theleadershipcenter@ritzcarlton.com. Enrollment is limited. Corporations may reserve an entire week's class for up to 30 of their senior decision makers, pending availability. Programs will be held on the following dates:

$6000 per attendee. Includes: opening reception, continental breakfast, lunch, course materials, and graduation.

Executive Education Policies and Procedures