“Implementing a Customer Centric Culture”, is a certificate program designed for senior executives, held at The Ritz-Carlton Pentagon City, in Arlington Virginia.
This five day, intensive learning solution draws from the myriad strengths and global leadership principles which have led to The Ritz-Carlton Hotel Company becoming a two-time winner of the Malcolm Baldrige National Quality Award. As a champion a quality and performance excellence, The Ritz-Carlton’s Leadership Center has trained thousands of executives from a broad range of industries.
DAY 1: Legendary Service at The Ritz-Carlton
- The importance of culture and how corporate philosophy, service excellence concepts and employee empowerment drive customer engagement and loyalty.
DAY 2: The “Systems Behind the Smiles” and Engagement of the Workforce at The Ritz-Carlton
- An integrated approach to leveraging the Malcolm Baldrige National Quality Award’s criteria, in order to integrate quality processes and boost performance. Robust systems lead to an engaged workforce.
- Talent Management approach at The Ritz-Carlton.
DAY 3: Engagement of the Workforce at The Ritz-Carlton & Strategic Planning Process, Execution and Accountability
- Robust systems lead to an engaged workforce.
- Getting the most out of your company’s strategic planning process to ensure execution and accountability. Planning action steps for implementation back home.
DAY 4: Action Planning
- A day for planning action steps for implementation back home.
DURATION:
4 Day Program (9:00 AM – 5:00 PM)
8:30 AM - Continental Breakfast
COST: $4,500* / per participant
*All prices are per person; classes are full days, from 9:00 A.M. to 5:00 P.M. and include continental breakfast, lunch and course materials.
We encourage you to take advantage of this valuable opportunity to give your organization a sustainable competitive edge.
To enroll, please call 301-547-4806 or email theleadershipcenter@ritzcarlton.com.
Enrollment is limited. Corporations may reserve an entire week’s class for up to 30 of their senior decision makers, pending availability.