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Leadership Center

The Ritz-Carlton Leadership Center Executive Education Series

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On-Site Presentations
Information Kit
Class Enrollment Form/Invoice
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The Ritz-Carlton Wins Number One Ranking in Training Magazine

The Ritz-Carlton is named the number one company by Training magazine in its “Training Top 125” 2007 survey. The coveted listing selects the 125 best global companies for employee-sponsored workforce training and development. A winner in 1992 and 1999 of the Malcolm Baldrige National Quality Award, The Ritz-Carlton Hotel Company moved up from their 2006 number four Training  ranking to score top honors this year.

 
Additional Information
 

“Implementing a Customer Centric Culture”, is a certificate program designed for senior executives, held at The Ritz-Carlton Pentagon City, in Arlington Virginia.

This five day, intensive learning solution draws from the myriad strengths and global leadership principles which have led to The Ritz-Carlton Hotel Company becoming a two-time winner of the Malcolm Baldrige National Quality Award. As a champion a quality and performance excellence, The Ritz-Carlton’s Leadership Center has trained thousands of executives from a broad range of industries.


DAY 1: Legendary Service at The Ritz-Carlton

  • The importance of culture and how corporate philosophy, service excellence concepts and employee empowerment drive customer engagement and loyalty.

DAY 2: The “Systems Behind the Smiles” and Engagement of the Workforce at The Ritz-Carlton

  • An integrated approach to leveraging the Malcolm Baldrige National Quality Award’s criteria, in order to integrate quality processes and boost performance. Robust systems lead to an engaged workforce.
  • Talent Management approach at The Ritz-Carlton.

DAY 3: Engagement of the Workforce at The Ritz-Carlton & Strategic Planning Process, Execution and Accountability

  • Robust systems lead to an engaged workforce.
  • Getting the most out of your company’s strategic planning process to ensure execution and accountability. Planning action steps for implementation back home.

DAY 4: Action Planning

  • A day for planning action steps for implementation back home.

DURATION:

4 Day Program (9:00 AM – 5:00 PM)
8:30 AM - Continental Breakfast

COST: $4,500* / per participant


*All prices are per person; classes are full days, from 9:00 A.M. to 5:00 P.M. and include continental breakfast, lunch and course materials.



We encourage you to take advantage of this valuable opportunity to give your organization a sustainable competitive edge.
To enroll, please call 301-547-4806 or email theleadershipcenter@ritzcarlton.com.

Enrollment is limited. Corporations may reserve an entire week’s class for up to 30 of their senior decision makers, pending availability.