Leadership Center

Policies and Procedures

On-Site Presentations

Payment Guidelines
Payment can be made by check, money order or credit card. Checks and money orders should be made payable to:

The Ritz-Carlton Hotel Company, L.L.C.
SunTrust
P.O. Box 116988
Atlanta, GA 30368-6988

Credit cards are the only method of payment accepted within two weeks (14 days) before presentation.

Cancellation Guidelines
Written cancellations must be received at least three weeks (21 days) prior to the scheduled Presentation Date. The non-refundable deposit will be retained by the Consultant.

If the Company cancels the Presentation within three weeks (21 days) of the scheduled Presentation Date and does not reschedule the Presentation within twelve (12) months, then the entire Presentation fee, including travel expenses, are non-refundable and will be retained by the Consultant.

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Information Kit
Class Enrollment Form/Invoice
On-Site/Keynote Request Form

The Ritz-Carlton Wins Number One Ranking in Training Magazine

The Ritz-Carlton is named the number one company by Training magazine in its “Training Top 125” 2007 survey. The coveted listing selects the 125 best global companies for employee-sponsored workforce training and development. A winner in 1992 and 1999 of the Malcolm Baldrige National Quality Award, The Ritz-Carlton Hotel Company moved up from their 2006 number four Training ranking to score top honors this year.

Charlotte State Bank Testimonial

"The training was excellent, and I brought back several ideas that we will be using to help elevate our level of customer service here at the bank. Thank you so much. It was a very dynamic training session."

Charlotte State Bank

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Leadership Center

Policies and Procedures