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Leadership Center

Program Formats

To accommodate a range of business needs and objectives, courses are offered in the following formats:


Full Day Classes

Explore the benchmarking principles that will help strengthen your own business.

Classes Policies and Procedures



On-Site Presentations

Presentations can be arranged at your location upon request. For those interested in making this information available to a larger group of people, it may more practical for us to bring our facilitator(s) to you.

On-Site Presentation Policies and Procedures



Executive Education

"Implementing a Customer-Centric Culture" is a program designed for senior executives.

Classes Policies and Procedures

Case Study The Emory Clinic

We at The Emory Clinic were delighted to welcome Jeff Hargett and The Ritz-Carlton Leadership Center in 2005 to help us refocus our efforts on patient service and loyalty. Who better to engage in our efforts than the premier service company, The Ritz-Carlton?

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Course Outline
On-Site Presentations
Information Kit
Class Enrollment Form/Invoice
On-Site/Keynote Request Form


The Ritz-Carlton Wins Number One Ranking in Training Magazine

The Ritz-Carlton is named the number one company by Training magazine in its “Training Top 125” 2007 survey. The coveted listing selects the 125 best global companies for employee-sponsored workforce training and development. A winner in 1992 and 1999 of the Malcolm Baldrige National Quality Award, The Ritz-Carlton Hotel Company moved up from their 2006 number four Training  ranking to score top honors this year.