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Leadership Center


What You Need To Know

Class Information

  • All Leadership Center Classes start at 9:00 a.m. and end at approximately 4:00 p.m. unless otherwise specified. Continental breakfast will be available at 8:30a.m. Please plan to arrive between 8:30 a.m. - 8:45 a.m.
  • Business casual attire is required throughout the course. Please, no jeans.
  • The number of participants varies from class to class, consisting of individuals across all business industries and job disciplines.


  • Continental breakfast and lunch are provided along with coffee and soft drinks throughout the day. Note: If you have special dietary needs or requests, please let us know at least (2) weeks in advance.
  • Dinner is on your own. Please let us know if you would like a list of local restaurants.

Hotel Accommodations and Transportation

  • All hotel accommodations and travel arrangements are at the discretion of the attendee.
  • A credit card will be required at time of reservation as well as upon check-in to cover costs related to room charges and miscellaneous incidentals.
  • For information regarding hotel accommodations, please contact
    The Ritz-Carlton Leadership Center at (301) 547-4806.

Methods of Payment

  • Payments must be submitted in U.S. Dollars.
  • Payments can be made by check, money order , credit card or by wire transfer at the time of enrollment.

The Ritz-Carlton Rights and Literature

  • Permission will not be granted to record, broadcast, edit, transcribe, duplicate or distribute in any format or media any information pertaining to the Presentation received in any format or media before, during or after the Presentation. All components of the Presentation, including without limitation any PowerPoint slides, used in connection with the Presentation are proprietary to The Ritz-Carlton and The Ritz-Carlton Leadership Center and will not be provided to attendees at any time before, during or after the Presentation.

Cancellation Policy

  • Cancellations must be made in writing by email to theleadershipcenter@ritzcarlton.com, at least three weeks before the course date. Cancellations received within three weeks will forfeit the registration fee. No-shows are non-refundable.
  • If you are unable to attend, you may reschedule to a future session up to 30 days in advance of the class date with the new session taking place up to 12 months from the date of the cancellation. If you have scheduling conflicts within the 30 day deadline, you may either reschedule or send a substitute in your place. We accept substitutions up to one week before the class date. Because this is a certification program, it is important that we know exactly who substitutes for you, so we may update registration and award certificates. If you are unable to attend and you do not either reschedule at least 30 days in advance, or send a substitute, you will be liable for the entire registration fee.
  • The Ritz-Carlton reserves the right to cancel any class due to low enrollment if there are fewer than 12 participants up to 30 days prior to the scheduled class date. You will be notified if this situation occurs.
  • Cancellations due to inclement weather will result in rescheduling to a future date. Inclement weather cancellations will happen only in cases where facilitators and participants are unable to travel to the session site. We will notify you in such cases.
  • If you have any questions, please call The Leadership Center at 301-547-4806.

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