Radar On - Antenna Up...Fulfilling Customers' Unexpressed Wishes

Location
Course Dates
Duration
Registration
Course Description
Learning Objective
Targeted Audience

Location		The Ritz-Carlton, Pentagon City - Arlington, VA or On-Site Location
Course Dates		2008 May 15 November 13
Duration		Full day (5-6 hours) Half day (3-4 hours) Key Note Speaker (1-2 hours)
Registration		Please complete our On-Site Form in the Information Kit.
Course Description		Discover how successful Ritz-Carlton supervisors and managers create exceptional memories through consistently applying the performance management cycle.
Learning Objective		Written specifically for employees or managers, who deal with very high net worth customers that are used to the best of everything and are hard to "WOW". Topics include: Legendary Service does not have to cost a lot of money The three steps of service Olympics-gold vs. silver Radar on and antenna up Fulfilling unexpressed wishes "WOW" stories Happy customers do spend more money Loyalty leads to forgiveness Tips to connect Consistency is key Ordinary people doing ordinary things extraordinarily well
Targeted Audience		Team leaders and managers

Leadership Center