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Leadership Center

Legendary Service at The Ritz-Carlton



Location

 
Locations vary, please see schedule

Class Dates

 
2008

August 5
August 15
August 19
September 18
October 2
November 18
December 9


Duration

 
Full day (5-6 hours)
Half day (3-4 hours)* Available for On-Site Presentations Only
Key Note Speaker (1-2 hours)* Available for On-Site Presentations Only

Registration

 
Please complete our Enrollment Form or On-Site Form in the Information Kit.

Course Description

 
This program is designed for key executives interested in learning about The Ritz-Carlton philosophy and core values, and how this translates into exceptionally high levels of customer satisfaction and loyalty.

Learning Objective

 

Full Day
5-6 hours

  • The Ritz-Carlton "Gold Standards"
  • The Ritz-Carlton Daily Line Up
  • The Ritz-Carlton Business Management Model
  • The Key Processes
  • Building Customer Loyalty
  • The Ritz-Carlton Employee Empowerment Process Interactive examples
  • Wow Stories
  • Group Activities
  • Guest Speakers from HR, Finance & Senior Leadership
  • Employee Panel with Q&A

(Note if the full day class is held on-site at your company, there will be no employee panel, no additional guest speakers, and no hotel tour)

 

Half Day On-Site Presentation

  • The Ritz-Carlton "Gold Standards"
  • The Ritz-Carlton Daily Line Up
  • The Ritz-Carlton Business Management Model
  • The Key Processes
  • Building Customer Loyalty
  • The Ritz-Carlton Employee Empowerment Process
  • Wow Stories

 

Key Note Speaker On-Site
1-2 hours

  • The Ritz-Carlton "Gold Standards"
  • The Key Processes