View Available Dates

Full day (5-6 hours)
Half day (3-4 hours)*
Key Note Speaker (1-2 hours)*

* Available for On-Site Presentations Only

Please complete our Enrollment Form or On-Site Form in the Information Kit.

Designed for leaders who want to benchmark and learn about The Ritz-Carlton philosophy and core values, and how to translate them into high levels of employee and customer engagement and loyalty. This program examines the corporate culture, and how it plays a role in the foundation of every company.

By the end of the session, participants will know and understand:

• The Importance of Reinforcing the Company Culture Every Day
• Why Every Company Should Have a Written Service Strategy
• Loyal Customers DO Spend More Money
• Customers Judge the Quality of Your Organization by the Responsiveness of the First Person They Come in Contact With
• The Role of Leadership in Driving Service Excellence

Full Day Agenda

• The Ritz-Carlton “Gold Standards”
• The Ritz-Carlton Business Management Model
• The Ritz-Carlton Employee Empowerment Process
• The Ritz-Carlton Selection Process  
• The Ritz-Carlton Orientation Process
• Building Customer Loyalty
• Interactive Examples
• “Wow” Stories

*Added Bonus for Individual Class Attendees Only*
Attend Ritz-Carlton Daily Line-Up and Q & A with Employee Panel

Half Day Agenda

• The Ritz-Carlton “Gold Standards”
• The Ritz-Carlton Business Management Model
• The Ritz-Carlton Employee Empowerment Process
• The Ritz-Carlton Selection Process
• The Ritz-Carlton Orientation Process
• Building Customer Loyalty
• “Wow” Stories

Keynote Speaker

• The Ritz-Carlton “Gold Standards”
• The Ritz-Carlton Business Management Model
• The Ritz-Carlton Employee Empowerment Process
• The Ritz-Carlton Orientation Process
• “Wow” Stories