Legendary Service at The Ritz-Carlton

Location
Class Dates
Duration
Registration
Course Description
Learning Objective

Location		Locations vary, please see schedule
Class Dates		2008 August 5 August 15 August 19 September 18 October 2 November 18 December 9
Duration		Full day (5-6 hours) Half day (3-4 hours)* Available for On-Site Presentations Only Key Note Speaker (1-2 hours)* Available for On-Site Presentations Only
Registration		Please complete our Enrollment Form or On-Site Form in the Information Kit.
Course Description		This program is designed for key executives interested in learning about The Ritz-Carlton philosophy and core values, and how this translates into exceptionally high levels of customer satisfaction and loyalty.
Learning Objective		Full Day 5-6 hours The Ritz-Carlton "Gold Standards" The Ritz-Carlton Daily Line Up The Ritz-Carlton Business Management Model The Key Processes Building Customer Loyalty The Ritz-Carlton Employee Empowerment Process Interactive examples Wow Stories Group Activities Guest Speakers from HR, Finance & Senior Leadership Employee Panel with Q&A (Note if the full day class is held on-site at your company, there will be no employee panel, no additional guest speakers, and no hotel tour) Half Day On-Site Presentation The Ritz-Carlton "Gold Standards" The Ritz-Carlton Daily Line Up The Ritz-Carlton Business Management Model The Key Processes Building Customer Loyalty The Ritz-Carlton Employee Empowerment Process Wow Stories Key Note Speaker On-Site 1-2 hours The Ritz-Carlton "Gold Standards" The Key Processes

Leadership Center