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Full day (5-6 hours)
Half day (3-4 hours) *
Key Note Speaker (1-2 hours) *

* Available for On-Site Presentations

Please complete our Enrollment Form or On-Site Form in the Information Kit.

This is a highly interactive offering for non-managerial employees, in all industries. It focuses on the important elements of delivering excellent customer service. The program examines how every employee in your organization is important to its success. Attendees learn how they fit into your organization, and the impact they have on your brand every day.

By the end of the session, participants will know and understand:

• The Importance of Personal Accountability in Delivering Legendary Service
• You Never Have a Second Chance to Make a Great First Impression
• The Benefits of Positive Employees
• The Relationship with Your Supervisor is a Two Way Street

Full Day Agenda

• What Customers Want
• First Appearances and Grooming
• Being a Positive Ambassador
• Managing Relationships with Bosses
• Office Hierarchy
• Personal Action Plans
• Impacting the Brand
• Appropriate Verbiage
• “Wow” Stories
• Office Etiquette
• Communication
• Accountability

Half Day Agenda

What Customers Want

First Appearances and Grooming

Being a Positive Ambassador

Office Etiquette

Impacting the Brand

Appropriate Verbiage

“Wow” Stories

Personal Action Plans

For entry-level and supervisory-level employees