Full Day Class
- Understanding what customers want
- An in depth review of The Ritz-Carlton 5 Golden Rules
- The importance of first appearances and grooming
- The importance of phraseology
- The importance of being a positive ambassador
- The magic of Wow stories
- Office etiquette
- Managing the relationship with one's boss
- The importance of understanding the office hierarchy
- Communication
- Accountability
- Understanding the importance of key result area meetings
- Creation of a personal action plan
- How they impact your brand and their importance to your organization
Half Day On-Site Presentation
- Understanding what customers want
- An in depth review of The Ritz-Carlton 5 Golden Rules
- The importance of first appearances and grooming
- The importance of phraseology
- The importance of being a positive ambassador
- The magic of Wow stories
- Office etiquette
- Creation of a personal action plan
Key Note Speaker
- Understanding what customers want
- An in depth review of The Ritz-Carlton 5 Golden Rules