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Leadership Center

Back To Basics: Ritz-Carlton Style



Course Dates

 

Duration

 

Full day (5-6 hours)
Half day (3-4 hours) *
Key Note Speaker (1-2 hours) *

* Available for On-Site Presentations

Registration

 

Please complete our Enrollment Form or On-Site Form in the Information Kit.

Course Description

 

This is a highly interactive offering for non-managerial employees, in all industries. It focuses on the important elements of delivering excellent customer service. The program examines how every employee in your organization is important to its success. Attendees learn how they fit into your organization, and the impact they have on your brand every day.

Learning Objective

 

By the end of the session, participants will know and understand:

  • The Importance of Personal Accountability in Delivering Legendary Service
  • You Never Have a Second Chance to Make a Great First Impression
  • The Benefits of Positive Employees
  • The Relationship with Your Supervisor is a Two Way Street

Full Day Agenda

  • What Customers Want
  • First Appearances and Grooming
  • Being a Positive Ambassador
  • Managing Relationships with Bosses
  • Office Hierarchy
  • Personal Action Plans
  • Impacting the Brand
  • Appropriate Verbiage
  • “Wow” Stories
  • Office Etiquette
  • Communication
  • Accountability

Half Day Agenda

  • What Customers Want
  • First Appearances and Grooming
  • Being a Positive Ambassador
  • Office Etiquette
  • Impacting the Brand
  • Appropriate Verbiage
  • “Wow” Stories
  • Personal Action Plans
    • Targeted Audience

       

      For entry-level and supervisory-level employees