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Course Descriptions

Legendary Service at The Ritz-Carlton

Legendary Service at The Ritz-Carlton

Designed for leaders wishing to benchmark and learn about The Ritz-Carlton philosophy and core values, and how to translate them into high levels of employee and customer engagement and loyalty. This program examines the corporate culture, and how it plays a role in the foundation of every company.

Legendary Service at The Ritz-Carlton—
Best Practices for Service Excellence in Healthcare

Designed for healthcare leaders wishing to benchmark and learn about The Ritz-Carlton philosophy and core values. This program examines the importance of a service culture and how it plays a role in the foundation of every organization. Establishing a culture of legendary service can improve not only the patient care experience but also employee engagement. 

"Radar On-Antenna Up": The Ritz-Carlton's Fulfillment of Unexpressed Wishes and Needs

"Radar On-Antenna Up": The Ritz-Carlton's Fulfillment of Unexpressed Wishes and Needs

This program will have you on the edge of your seat wanting more. It was designed for organizations who are ready to take their customer service experience to the next level. It focuses on important elements and subtle nuances of delivering excellent customer service in a consistent manner. This program is great for employees at all levels of your organization.

It's All About Leadership at The Ritz-Carlton

It's All About Leadership at The Ritz-Carlton

This program is designed for leaders wishing to improve their leadership skills. All employees wish to be led by an authentic leader, someone who is dynamic, transparent, competent and fair. This class will focus on 12 Ritz-Carlton principles designed to inspire leaders in order to further engage and inspire their employees who in turn will further engage your customers.

"The Fire Within" - Igniting Passion for Ritz-Carlton Performance Excellence

"The Fire Within" - Igniting Passion for Ritz-Carlton Performance Excellence

Igniting Employees’ Passion for Service. This program is designed for leaders who want to involve their employees in the planning of the work that affects them. Participants will learn the importance of cascading the strategic plan to every employee in the organization. This program focuses on how to paint the picture for employees to understand their function vs. purpose and tap into their emotional intelligence. This will ignite and sustain employees’ passion for service excellence.

The Ritz-Carlton Executive Education Program

The Ritz-Carlton Executive Education Program

This program is designed for senior executives who wish to lead sustainable positive change in their organization. This multi-day, intensive learning solution draws from the myriad strengths and global leadership principles which have led to The Ritz-Carlton Hotel Company becoming a two-time winner of the Malcolm Baldrige National Quality Award. Legendary service, talent management and engagement, quality sciences and strategic planning are reviewed.

Back to Basics: Ritz-Carlton Style

Back To Basics: Ritz-Carlton Style

This is a highly interactive offering for non-managerial employees, in all industries. It focuses on the important elements of delivering excellent customer service. The program examines how every employee in your organization is important to its success. Attendees learn how they fit into your organization, and the impact they have on your brand every day.

The Ritz-Carlton Experience… “It’s Our Pleasure”

The Ritz-Carlton Experience… “It’s Our Pleasure”

This dynamic and interactive presentation is offered at Ritz-Carlton hotels only. Participants will see our Ritz-Carlton Ladies and Gentlemen providing our award-winning Legendary Service and learn about our culture and philosophy. By aligning our culture to the operation, The Ritz-Carlton drives employee engagement, customer engagement and profitability. 

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