Designed for leaders who want to benchmark and learn about The Ritz-Carlton philosophy and core values, and how to translate them into high levels of employee and customer engagement and loyalty. This program examines the corporate culture, and how it plays a role in the foundation of every company.

This program is designed for any manager wishing to improve his or her leadership skills. Not enough leaders realize that first and foremost they must paint a very compelling picture of how every employee in an organization positively impacts the company’s strategic plan. Too often, only very senior leaders have seen the strategic plan in order to execute it to provide outstanding service and financial results.

All employees wish to be led by a winning leader, someone who is dynamic, competent, fair, and authentic. This class will focus on essential leadership skills so leaders can engage and inspire their employees who in turn will further engage your customers.

Milton Pedraza, CEO of the Luxury Institute will share the 12 Rules of the 21st Century Luxury Enterprise, essential guidelines for today’s environment. Sue Stephenson, Vice President of The Ritz-Carlton social responsibility program, Community Footprints, will share this highly successful Luxury brand’s key processes for ensuring the delivery of legendary service as well as how The Ritz-Carlton has effectively integrated social responsibility as a core operating principal.

The program will close with Bruce Himelstein, SVP Sales and Marketing, discussing how The Ritz-Carlton brand has successfully evolved to meet the changing expectations of the Luxury consumer.