Leadership Center

Leadership Center

Course Descriptions

Legendary Service at The Ritz-Carlton
Radar On - Antenna Up...Fulfilling Customers' Unexpressed Wishes
Back to Basics: Ritz-Carlton Style
It's All About Leadership
Developing a Dynamic Employee Orientation

Course Name		Course Description

Legendary Service at The Ritz-Carlton		This program is designed for key executives interested in learning about The Ritz-Carlton philosophy and core values, and how this translates into exceptionally high levels of customer satisfaction and loyalty.

Radar On - Antenna Up...Fulfilling Customers' Unexpressed Wishes		Discover how successful Ritz-Carlton supervisors and managers create exceptional memories through consistently applying the performance management cycle.

Back to Basics: Ritz-Carlton Style		This Program is a highly interactive class designed for line staff in all types of industries. It focuses on very important elements of delivering excellent customer service.

It's All About Leadership		This class focuses on the importance of all employees understanding the strategic plan in order to execute it to provide outstanding service and financial results. All employees wish to be led by a winning leader, someone who is dynamic, competent, fair and authentic. This class will focus on essential leadership skills so leaders can engage and inspire their employees who in turn further engage your customers.

Developing a Dynamic Employee Orientation		New Employee Orientation is a critical transition component for employees hired into a new work environment. The Ritz-Carlton is world-renowned for it's innovative training and development processes. For those organizations looking to create, enhance or revamp their orientation process, this training session will meet that need.

Case Study The Emory Clinic

We at The Emory Clinic were delighted to welcome Jeff Hargett and The Ritz-Carlton Leadership Center in 2005 to help us refocus our efforts on patient service and loyalty. Who better to engage in our efforts than the premier service company, The Ritz-Carlton?

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Information Kit

Class Enrollment Form / Invoice

On-Site / Keynote Request Form

The Ritz-Carlton Wins Number One Ranking in Training Magazine

The Ritz-Carlton is named the number one company by Training magazine in its “Training Top 125” 2007 survey. The coveted listing selects the 125 best global companies for employee-sponsored workforce training and development. A winner in 1992 and 1999 of the Malcolm Baldrige National Quality Award, The Ritz-Carlton Hotel Company moved up from their 2006 number four Training ranking to score top honors this year.

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