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Designed for leaders wishing to benchmark and learn about The Ritz-Carlton philosophy and core values, and how to translate them into high levels of employee and customer engagement and loyalty. This program examines the corporate culture, and how it plays a role in the foundation of every company.
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This is a highly interactive offering for non-managerial employees, in all industries. It focuses on the important elements of delivering excellent customer service. The program examines how every employee in your organization is important to its success. Attendees learn how they fit into your organization, and the impact they have on your brand every day.
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This program will have you on the edge of your seat wanting more. It was designed for organizations who are ready to take their customer service experience to the next level. It focuses on important elements and subtle nuances of delivering excellent customer service in a consistent manner. This program is great for employees at all levels of your organization.
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This program is designed for leaders wishing to improve their leadership skills. All employees wish to be led by an authentic leader, someone who is dynamic, transparent, competent and fair. This class will focus on 12 Ritz-Carlton principles designed to inspire leaders in order to further engage and inspire their employees who in turn will further engage your customers.
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The on-boarding process is a critical transition component for employees hired into a new work environment. The Ritz-Carlton is world renowned for its innovative training and development processes. For those organizations looking to create, enhance or revamp their on-boarding process, this training session will meet that need.
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This program is designed for senior executives who wish to lead sustainable positive change in their organization. This four day, intensive learning solution draws from the myriad strengths and global leadership principles which have led to The Ritz- Carlton Hotel Company becoming a two-time winner of the Malcolm Baldrige National Quality Award. Legendary Service, Talent Management and Engagement, Quality Sciences and Strategic Planning are reviewed.
Participants return to their organization with an action plan to implement their key learning from the session. We encourage you to take advantage of this valuable opportunity to give your organization a sustainable competitive edge.
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Igniting Employees’ Passion for Service. This program is designed for leaders who want to involve their employees in the planning of the work that affects them. Participants will learn the importance of cascading the strategic plan to every employee in the organization. This program focuses on how to paint the picture for employees to understand their function vs. purpose and tap into their emotional intelligence. This will ignite and sustain employees’ passion for service excellence.
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This dynamic and interactive presentation is offered at Ritz-Carlton hotels only. Participants will see our Ritz-Carlton Ladies and Gentlemen providing our award-winning Legendary Service.
In the “Legendary Service” session, participants will learn about our culture and corporate philosophy. By aligning our culture to the operation, Ritz-Carlton drives employee engagement, customer engagement and profitability. "Radar On-Antenna Up" focuses
on the art of anticipation and how to stay in the moment to fulfill even the unexpressed wishes and needs of our guests.
The Employee Panel and Daily Line Up allows you to experience firsthand the Ladies and Gentlemen of The Ritz-Carlton in action. The Closing Debrief provides your attendees with the opportunity to start to identify the learning gems they can transfer to their organization and implement in their own work environment.
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This program is for leaders who wish to learn how The Ritz-Carlton has integrated its legendary service with the unique challenges of residential management where residents never "check out." It is designed for any leader who would like to learn best-in-class property management principles from The Ritz-Carlton, the premier luxury property management company. It examines the guiding principles from a management perspective, covering the four key pillars of residential operations:
Financial, association governance, property management, owner and employee engagement in a high-profile residential environment, either with integrated hotels or stand-alone properties.
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