Companies turn to The Ritz-Carlton Leadership Center to learn how to bring excellence into every area of their organization.
We have helped companies improve management practices, client relations, and empower their employees. The Leadership Center is an innovative source for ideas, techniques and inspiration that will change the way you approach your business. See what our satisfied participants have to say.
What do a Ritz-Carlton hotel and a hospital or ambulatory surgery center have in common? At first glance, you might say very little. After all, the glamor and glitz of a Ritz-Carlton hotel seem miles away from the plain and functional OR. But dig a little deeper and you’ll uncover lessons you can apply in any service setting—including ORs.
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In the madness in the modern world of healthcare, what would be better to handle upset guests on the spot than with empowered employees?
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Intrigued by the extraordinary customer service he and other executives experienced at Ritz-Carlton properties across the United States, Umpqua Holdings Corporation CEO Ray Davis selected and provided the opportunity for seven Umpqua Bank associates to experience, bring back and implement what they learned from their March 2003 stay at the San Francisco’s Ritz-Carlton.
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At The Emory Clinic, one of our guiding principles is to be the nation’s best run academic faculty practice by creating a consistently outstanding patient experience. We are a multi-specialty “clinic” made up of 930 physicians and over 2,000 employees with sites throughout metro Atlanta.
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