Launched in 2000, The Ritz-Carlton Leadership Center has welcomed thousands of senior executives, managers and line staff from very diverse industries such as Automotive, Finance, Food Services, Healthcare, Human Resources, Retail and Transportation. The Leadership Center has flourished as a resource center for leading organizations interested in benchmarking many of the business practices that led to our becoming a two-time recipient of the Malcolm Baldrige National Quality Award .

The services of The Ritz-Carlton Leadership Center are ideal if your organization is looking to create sustainable change, out-perform the competition and increase employee and customer loyalty. The knowledge and information participants receive transcend all industries and levels of leadership.

The Ritz-Carlton is named the number one company by Training magazine in its “Training Top 125” 2007 survey. The coveted listing selects the 125 best global companies for employee-sponsored workforce training and development. A winner in 1992 and 1999 of the Malcolm Baldrige National Quality Award, The Ritz-Carlton Hotel Company moved up from their 2006 number four Training ranking to score top honors this year.

 Awards and Recognitions

• Malcolm Baldrige National Quality Award, 1992
• Malcolm Baldrige National Quality Award, 1999
• J.D. Power, Customer Satisfaction
• AAA Five Diamond Properties
• Luxury Institute’s Platinum Seal of Customer Approval
• Mobil Five Star Status